Returns

Switzerland: No returns for non-defective goods

In Switzerland there is generally no statutory right of return or withdrawal for non-defective products purchased online. Motech does not grant a voluntary 14-day right of return either.

Returns are only possible in exceptional cases after prior agreement with Motech. Motech decides case by case whether a return is accepted.

Excluded in particular are products that:

• have been mounted or wired
• have been used or show signs of use
• are damaged or incomplete
• are not returned in the original packaging
• were made as custom one-off items

For defective products, the statutory warranty rights apply additionally — see the "Defective products" section below.

Filing a return

Please notify a return by email before sending it back: info@motechapp.com

Please include:

• Name
• Order number
• Product ordered
• Reason for return, voluntary
• Photos, if a technical problem is involved

Motech will then provide the return address.

Return address

Motech
David Roux
Golfstrasse 8
3182 Ueberstorf
Switzerland

Return shipping costs

The buyer bears the return shipping costs, unless Motech delivered an incorrect or defective item.

The original shipping costs are not refunded, unless the error is on Motech's side.

Refund

After receipt and inspection of the return, Motech refunds the purchase price via the original payment method.

If the product does not arrive in the required condition, Motech may reject the return or deduct a reasonable depreciation.

Right of withdrawal for consumers in the EU / EEA

If Motech sells and delivers to consumers in the EU or EEA, the following terms apply in addition to any mandatory consumer rights of the respective country.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days from the day on which you, or a third party nominated by you (other than the carrier), have acquired physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Motech, David Roux, Golfstrasse 8, 3182 Ueberstorf, Switzerland, email: info@motechapp.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply in particular to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer (custom items).

Custom items

For individually manufactured custom parts or customer-specific one-off items, returns or withdrawal may be excluded to the extent permitted by law.

This does not automatically apply to standard product variants such as material, hanger or button, unless mandatory law provides otherwise.

Defective products

If a product is defective or does not work, that is not a normal return.

Please reach out to Motech with a description, photos or video.

We will review the case and find a suitable solution.

No defect found

If a product is returned due to a suspected defect and no defect can be confirmed during inspection, the customer bears the resulting costs. This includes in particular return shipping costs, repeat shipping costs, customs duties, import fees and processing fees.

This also applies if the issue was caused by missing app permissions, wrong settings, incorrect installation, incorrect wiring, operating errors or other customer-side causes.

Contact: info@motechapp.com